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Service now vs Salesforce or Both?

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April 26, 2025

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2022 updated Exam guide and study material
Abstract class
Account based contracted pricing
Adam Best
Add Fields to the Quote Line Editor Field Set
Administer Service Cloud
adoption strategy
Agentforce Vibe in Salesforce
AI explaining PK chunks in salesforce.
AI Podcast- Understanding the Composite API

AI reviewing my new book- Apex Made Easy For Salesforce Admins
AI thinks you should take Salesforce AI specialist cert
ANZ Salesforce Podcast
ANZ Salesforce Podcast with Heitor Araujo
ANZ Salesforce podcast with Mark Tossell ( Lead Solution Engineer Salesforce)
ANZ Salesforce Podcast-Day in the life of a saleforce admin/dev with Herbert Hesketh
Apex adapter
apex better trigger
Apex change in Summer ’23
apex code smell
Apex describe Information
Apex design pattern
Apex for admin
Apex inbound API
Apex Json Parser
Apex Metadata API
Apex programming
Apex Rest Callouts
Apex Scheduler
Apex security
Apex testing
apex trigger
Apex trigger best practices
Apex trigger testing
App exchange
App Manager
approval process
Architecting a LWC component.
asynchronous processing
Aura component
Aura Component using Lightning Data Service
Auth provider
Automate Case Management
Azure
B2B Solution Architect Certification
Batch Apex
Batch processing in Apex
batch synchronization
Ben Edwards Salesforce CTA
Best Practices for Optimizing Visualforce Performance
Brief conversation about salesforce flow
Build a Visualforce App with the Lightning Design System
Bulk API 2.0
Bulk delete inactive picklist value
Bulk Update from List view using flow and invocable apex
Call Invocable Actions from Apex
Calling API in LWC – Refactoring and adding ToastEvent
Chatgtp usage in salesforce space
Clear workspace tabs for new console sessions
Cloning with related option in opportunity
Code refactoring in Apex
code review
Collection filters in salesforce flows
Collections
Command design pattern
Community survey result
Company-wide org settings
Component bundle
Composite API
Compound fields
Conclusion
Configure product bundle
conga composer salesforce tutorial
Connected apps
Contact center transformation
Cost Plus Markup Pricing
CPQ Object Relationships
CPQ Package Settings Part 1
CPQ Package Settings Part 2
Cpq specialist certification
CPQ Specialist certification- Add Conditions to Template Sections
CPQ Specialist certification- Conditional quote terms
CPQ Specialist certification- Customising quote template
CPQ Specialist certification- Customize Your Multidimensional Quotes
CPQ Specialist certification- Distributor Discounts
CPQ Specialist certification- Order creation
CPQ Specialist certification- Overriding Volume based discount
CPQ Specialist certification- Price rule introduction
CPQ Specialist certification- Price rule lookup queries
CPQ Specialist certification- Quote template
CPQ Specialist certification- Quote terms
CPQ Specialist certification- Sequence price rule for correct calculations
CPQ Specialist certification- Term discounts
CPQ Specialist certification- Volume based discount
CPQ Specialist certification- Advance approval part 1
CPQ Specialist certification- Advance approval part 2
CPQ Specialist certification- Amending Contracts
CPQ Specialist certification- Automatic generation of multiple orders from single quote
CPQ Specialist certification- Conclusion
CPQ Specialist certification- Manual price override
CPQ Specialist certification- Multidimensional Quote
CPQ Specialist certification- Multiple Order creation from single quote
CPQ Specialist certification- Prorate multiplier
CPQ Specialist certification- Subscription Pricing part 1
CPQ Specialist certification- Block Pricing
CPQ Specialist certification- Option Pricing Within Bundles
CPQ Specialist certification- Partner Discounts
CPQ Specialist certification- Percentage of total Pricing
CPQ Specialist certification- Pricing method overview
Create Digital Engagement using support email
Creating Batch
Cron expression
customer centric discovery workshop
Customer service using AI
data management
data modelling
Data types
Data Virtualization
Database operation
Day in the life of a Salesforce developer
Debug and deploy
Debugger
delete record using process builder via apex
Dependency injection violation
Deployment
Describing tab using schema
Designing Scalable Salesforce Applications with Apex Design Patterns
Development Lifecycle and Deployment Architect certification
Discovering AppExchange solution
Dynamic polymorphism
Dynamic Soql/sosl
Einstein Copilot apex custom action
Einstein copilot Prompt template
Einstein Copilot-Introduction
Embedded Service SDK for Mobile Apps
enhanced profile list views enhanced profile view salesforce
Enums
Error handling
Event driven flows- code review with Chatgpt
Event driven flows- Invocable apex to run flow
Event driven flows- Part 1
Event driven flows- Part 2
Event driven flows- Testing and error handling
Event driven flows- Using sub flows in platform event triggered flow via invocables
exam guide
examguide
Experience Cloud certification- Configure Salesforce Knowledge
Experience Cloud certification- Create and manage an article
Experience Cloud certification- Create partner portal and enable partner account and user
Experience Cloud certification- Experience Builder Site Limitations
Experience Cloud certification- Gamification
Experience Cloud certification- Guest user access
Experience Cloud certification- Lightning Bolt Solutions
Experience Cloud certification- Manage case using article
Experience Cloud certification- Permission set for Salesforce Knowledge
Experience Cloud certification- Schema Builder
Experience Cloud certification- Setup Data Category
Experience Cloud certification- Sharing settings for external users
Experience Cloud certification- Site user visibility best practice for guest user
Experience Cloud certification- Which user Experience cloud site users can see
Experience cloud consultant certification
Experience cloud consultant certification-
Experience cloud consultant certification- Account-to-Account Business Relationships
Experience cloud consultant certification- Add contact us page to customer portal
Experience cloud consultant certification- Changing theme of the site
Experience cloud consultant certification- Delegate Site Administration to an External User
Experience cloud consultant certification- Exam guide
Experience cloud consultant certification- Experience cloud basics
Experience cloud consultant certification- Final conclusion
Experience cloud consultant certification- Login and registration
Experience cloud consultant certification- Salesforce CMS
Experience cloud consultant certification- Set custom site role
Experience cloud consultant certification- Sharing sets
Experience cloud user license
Experienced Page Time Custom Report
Exposing class as rest service
External service with LWC in flow
External services
Factory design pattern in Apex
File attachments using apex
financial force trigger
Fire and forget
Flow
Flow builder
Flow changes in Summer ’23
Flow Series- Record trigger flow-Adding task
Flow Series- Record trigger flow-Adding task- Peer Review
Flow Series- Record trigger flow-Simple use case
Flow Series- Salesforce On-boarding flow- Lightning page or Embed
Flow Series- Create a screen flow
Flow Series- Flow review of screen flow
Flow Series- Introduction
flow smell
Flows
flows for services
Form display density in LWC
From Zero to Agent: Build in Minutes with Salesforce Agentforce
fundamentals
Future methods
Generative AI and Predictive AI:
get set from
Group Product Selection by Field
Health cloud Care coordination basics
Honest review on Salesforce agentforce certification
Honest review on Salesforce Data cloud certification
How Easy It Is for a Salesforce Architect to Transition into ServiceNow
How to avoid salesforce Soql limit
How to be effective in your Salesforce development role
How to conduct a salesforce workshop
How to debug a LWC component
How to mimic generics in apex
How to prepare for Salesforce developer interview -2022 Version
How to succeed in a salesforce developer interview
I am a C#/Java/C++/Python developer can I get in to salesforce ecosystem?
I am a SAP/AWS/Azure can I get in to salesforce ecosystem?
I am Nurse/Construction worker can I get in to salesforce ecosystem?
Identity
Identity and Access Management Architect Certification
If else statements
Inbound API
Installing AppExchange solution
Integration architecture designer certification
Interested to learn salesforce
Interesting finding regarding apex Maps
Interfaces
introduction
Introduction and exam guide
Introduction to Aura
Introduction to Carbon Credit Allocation
introduction to classes and objects
Introduction to large data volume
Introduction to Platform Cache
Introduction to Salesforce API
Invoking apex via flows
Is salesforce losing its edge? An AI non human Podcast.
Is the salesforce job market dead?
Knowledge
Knowledge for Lightning Experience
Knowledge for Lightning Experience- Part 2
Knowledge search
Large data volume delete operation
Large data volume queries and search
Lauren Foster Senior Salesforce recruiter
Leadership skills for contact center
Lightning Components Cheat Sheet
Lightning Locker in LWC
Lightning Web security
Load your data
login flows
loops
Loops and collections
LWC -Calling API in LWC
LWC -Introduction
LWC -Introduction part 2
LWC -Introduction part 3
LWC -Jest test for tiny LWC
LWC -Platform event in LWC
LWC -Testing and deploying simple app
LWC -Using apex controller to retrieve data
LWC -Using wire decorator
LWC code review
LWC in a flow
LWC on experience cloud site
Machine Learning and Deep Learning which every Salesforce engineer should know
Machine Learning and Deep Learning:
Macros
manage navigation
Marketing cloud podcast
Metrics and data that matters to C-Suite
MFA
Mobile app rollout
Monitoring support process
Navigating Salesforce Roles in 2025
Nebulla logger
net zero cloud license
New Zealand Salesforce Podcast
Non Profit Salesforce trigger
Notes and attachment
NZ Salesforce Podcast-Should you be learning Salesforce in 2023 with Jimmy Hesketh
OAuth 2.0
Object Oriented Programming
Omnistudio Crash course
Openid Connect
Org Based deployment
page layouts
PD1 questions to help you succeed before exam
Permission set/group expiry date
platform cache
Platform event change in Summer ’23
Podcast between 2 AI -Salesforce Career Pathways
polymorphism
Prepare for salesforce developer 1 Certification
Process builder
Process for managing support cases
Product option layout
Product rule filter type
Product rules- Alert type
Product rules- Selection type
product validation rule
Public sector solution- Action plan
Public sector solution- Actionable Relationship Center
Public sector solution- Admin essentials part 1
Public sector solution- Admin essentials part 2
Public sector solution- basic approval process
Public sector solution- Components
Public sector solution- Introduction
Public sector solution- Licensing Data model
Public sector solution- Pricing
Public sector solution- Users
Queue based routing
Queueable apex
record trigger flow
Register for a revenue cloud org
Reinforcement Agents
Remote call in
request and reply
Rest API
Rest API cheatsheet
Rflib trigger framework
Roll out strategy
Safe Navigator Operator in Apex
Saleforce Health cloud Add care team member
Saleforce Health cloud Datamodel Part 2
Saleforce Health cloud Task and goals in care plan
Saleforce Health cloud for payers
Saleforce Health cloud For providers
Saleforce integration architect certification- Different Integration pattern
Sales cloud consultant certification- Account team
Sales cloud consultant certification- AppExchange basics
Sales cloud consultant certification- Customer-Centric Discovery Strategies
Sales cloud consultant certification- Diff between Files
Sales cloud consultant certification- Exam guide
Sales cloud consultant certification- Forecasting
Sales cloud consultant certification- Forecasts: What’s Not Available in mobile
Sales cloud consultant certification- Info on salesforce custom and standard objects
Sales cloud consultant certification- Leads
Sales cloud consultant certification- Opportunities
Sales cloud consultant certification- Opportunity team
Sales cloud consultant certification- Order management
Sales cloud consultant certification- Order management-Part 2
Sales cloud consultant certification- Sales Cloud Rollout Strategy
Sales cloud consultant certification- Sales performance
Sales cloud consultant certification- Sales pricing
Sales cloud consultant certification- Salesforce call center
Sales cloud consultant certification- Salesforce maps
Sales cloud consultant certification- Statement of work
Sales cloud consultant certification- Territory Management
Sales cloud consultant certification- Territory Management- part 2
Sales cloud consultant certification- Track performance and compensation
Salesf
Salesforce
Salesforce Apex Generic Dynamic Soql Builder
Salesforce App builder certification
Salesforce architecture
Salesforce Books
salesforce certification
salesforce certification in 2026?
Salesforce certification update for 2022
Salesforce Certified AI Associate Certification AI for business
Salesforce Certified AI Associate Certification AI for call centers
Salesforce Certified AI Associate Certification Data to Model
Salesforce Certified AI Associate Certification Einstein Discovery Intro
Salesforce Certified AI Associate Certification Einstein Out-of-the-Box Applications
Salesforce Certified AI Associate Certification Generative AI
Salesforce Certified AI Associate Certification Generative AI vs Predictive A
Salesforce Certified AI Associate Certification Get Started with Einstein
Salesforce Certified AI Associate Certification Intro to neural network
Salesforce Certified AI Associate Certification Intro to NLP
Salesforce Certified AI Associate Certification Intro to NLP part 2
Salesforce Certified AI Associate Certification Understanding bots
Salesforce Certified AI Associate Certification Use the Einstein Platform
Salesforce Certified AI Associate Certification Bias in AI
Salesforce Certified AI Associate Certification CCPA
Salesforce Certified AI Associate Certification Conclusion
Salesforce Certified AI Associate Certification Data Literacy
Salesforce Certified AI Associate Certification Data analytics type
Salesforce Certified AI Associate Certification Ethical use in Personalisation
Salesforce Certified AI Associate Certification Exam guide
Salesforce Certified AI Associate Certification Improve data quality
Salesforce Certified AI Associate Certification Intro to AI
Salesforce Certified AI Associate Certification Remove Bias
Salesforce Certified AI Associate Certification Responsible AI Development
Salesforce Certified AI Associate Certification Sales Cloud Einstein
Salesforce Certified AI Associate Certification Tiny intro into data cloud
Salesforce Certified AI Associate Certification Trusted AI Principles
Salesforce Certified AI Associate Certification Use case of data analytics
Salesforce Certified AI Associate Certification Use of cloud computing in data analytics
Salesforce Certified AI specialist -Exam guide
Salesforce Certified AI specialist -Get started with Prompts
Salesforce Certified AI specialist -Get started with Prompts-Part 2
Salesforce Certified AI specialist -Introduction to data cloud
Salesforce Certified AI specialist -Introduction to Einstein trust layer
Salesforce Certified AI specialist -Introduction to model builder
Salesforce Certified AI specialist -Response Journey
Salesforce Certified AI specialist -Sales AI
Salesforce Certified AI specialist -Service AI
Salesforce Certified Platform Integration Architect Exam Guide
Salesforce Conga grid
salesforce Conga sign
Salesforce connect
Salesforce Copilot
Salesforce CRM vs Hubspot CRM
Salesforce data architect certification
Salesforce data architect certification- Anti Pattern
Salesforce data architect certification- Contact to multiple accounts
Salesforce data architect certification- Data governance
Salesforce data architect certification- Duplicate and matching rules
Salesforce data architect certification- Manage data with salesforce
Salesforce data architect certification- Person Account
Salesforce data architect certification- Query plan
Salesforce data architect certification- Scalability
Salesforce data architect certification- Test platform performance at scale
Salesforce data architecture certification- Custom object
Salesforce data architecture certification- Data export
Salesforce data architecture certification- Data import
Salesforce data architecture certification- Data model tool
Salesforce data architecture certification- Data quality
Salesforce data architecture certification- Delete and extract
Salesforce data architecture certification- Design your data model
Salesforce data architecture certification- Load your data
Salesforce data architecture certification- Skinny table
Salesforce Data cloud certification -Exam Guide
Salesforce data cloud certification – Create data space
Salesforce data cloud certification – Data Ingestion
Salesforce data cloud certification – Data ingestion→Data Lake→ Data model
Salesforce data cloud certification – Get to know salesforce data cloud
Salesforce data cloud certification – How datacloud works?
Salesforce data cloud certification – Identify Packageable Components in data cloud
Salesforce data cloud certification – Use case
Salesforce data cloud certification –Data Ingestion and Mapping Best Practise
Salesforce data cloud certification –Knowledge Check: Set Up and Administer Data Cloud
Salesforce data cloud certification- Data Transformation.
Salesforce data cloud certification- Knowledge Check: Connect and Model Your Data
Salesforce data cloud certification- Knowledge Check: Resolve Identity
Salesforce data cloud certification– Get started with data cloud developer certification
Salesforce data cloud Vs Snowflake
Salesforce design pattern
Salesforce Design Pattern – Strategy Pattern
Salesforce Developers; Salesforce interview
Salesforce Einstein
Salesforce ER Diagram Studio Open source Tool
Salesforce ER Modeller
Salesforce facade design pattern
Salesforce flow transform data functionality
salesforce formula
Salesforce General question and answer
Salesforce Health cloud Advanced Therapy Management
Salesforce Health cloud Benefit Verification
Salesforce Health cloud Configuring patient list
Salesforce Health cloud Consent management
Salesforce Health cloud Datamodel Part 3
Salesforce Health cloud Provider search
Salesforce Health cloud Relationship card
Salesforce Health cloud Timeline config
Salesforce Health cloud Utility management
Salesforce Health cloud Interoperability
Salesforce Health cloud Data model introduction
Salesforce Health cloud introduction
Salesforce Health cloud Permissions
Salesforce Identity
Salesforce Integration
Salesforce integration architect -Salesforce to Salesforce
Salesforce integration architect certfication- Time and Volume Dimension
Salesforce integration architect certification -Integration Pattern Introduction
Salesforce integration architect certification Batch data sync intro
Salesforce integration architect certification Platform Event
Salesforce integration architect certification- Request and reply Error and security
Salesforce integration architect certification- Salesforce to salesforce reports
Salesforce integration architect- ETL
Salesforce integration architect- Layer Dimension
Salesforce integration architect- UI based Update
Salesforce integration architecture certification- Fire and forget Error
Salesforce integration architecture Request and reply Error and security
Salesforce integration architecture- Batch Data Synchronization sub optimum fit and error handling
Salesforce integration architecture- Remote Call in Introduction
Salesforce Integration pattern
Salesforce Integration workshop
Salesforce JWT
Salesforce Layoffs. What next?
Salesforce live agent chat configuration
Salesforce Net zero cloud- admin basics
Salesforce Net zero cloud- Allocate carbon credit
Salesforce Net zero cloud- Carbon footprint and some rant about salesforce certification :)
Salesforce Net zero cloud- Dashboards
Salesforce Net zero cloud- Ending
Salesforce Net zero cloud- Introduction
Salesforce Net zero cloud- Water management
Salesforce Net zero cloud-Additional features of carbon accounting
Salesforce Net zero cloud-Benchmark BEI and Fill Gaps in the Carbon Footprint Data
Salesforce Net zero cloud-Foundation of carbon accounting
Salesforce Net zero cloud-Load reference data
Salesforce Net zero cloud-Net Zero Marketplace
Salesforce Net zero cloud-Scope 3 Emissions Source
Salesforce Net zero cloud-Scope 3 Procurement Information
Salesforce Net zero cloud-Setting up data for carbon credit
Salesforce Net zero cloud-Sustainable Business
Salesforce Net zero cloud-Track Carbon Emissions for Vehicle Asset Sources
Salesforce Net zero cloud-Track Scope 3 Activities
Salesforce Net zero cloud-Waste management
Salesforce Net zero cloud-Water and Waste Tracking
Salesforce new certification process
Salesforce new help -Agentforce help
Salesforce Package.xml generator VS Code Extension
Salesforce Platform App builder certification
Salesforce Platform developer 1 certification
Salesforce platform developer 2 certification
Salesforce Platform events
Salesforce salaries in New Zealand
Salesforce senior developer interview tips
Salesforce trigger action framework
Salesforce UML canvas
Salesforce Unit test framework- apex-mockery
Salesforce User Experience Designer Certification Drive momentum to grow your vision
Salesforce User Experience Designer Certification Analyze Your Findings
Salesforce User Experience Designer Certification Build Prototypes and Pitch Your Ideas
Salesforce User Experience Designer Certification Clarify Your Concept and Proposal
Salesforce User Experience Designer Certification Collect Your Data
Salesforce User Experience Designer Certification Craft your questions
Salesforce User Experience Designer Certification Create an Inspiring Environment
Salesforce User Experience Designer Certification Create Customer Archetype
Salesforce User Experience Designer Certification Create Your Story
Salesforce User Experience Designer Certification Create Your Story Part 2
Salesforce User Experience Designer Certification Define your research plan
Salesforce User Experience Designer Certification Designing for Web Accessibility- Part 1
Salesforce User Experience Designer Certification Empathize with your customer
Salesforce User Experience Designer Certification Ethics By Design
Salesforce User Experience Designer Certification Give Your Customers the Future Now
Salesforce User Experience Designer Certification Ideate in Teams
Salesforce User Experience Designer Certification Inclusive Design
Salesforce User Experience Designer Certification Interrupt the Cycle of Exclusion
Salesforce User Experience Designer Certification Introduction to experience cloud
Salesforce User Experience Designer Certification lightning app
Salesforce User Experience Designer Certification Lightning experience
Salesforce User Experience Designer Certification Mobile publisher- Theory
Salesforce User Experience Designer Certification Personas
Salesforce User Experience Designer Certification Personas Part 2
Salesforce User Experience Designer Certification Principles of Design Thinking
Salesforce User Experience Designer Certification Process Mapping Language
Salesforce User Experience Designer Certification Process Mapping Tools and Software
Salesforce User Experience Designer Certification Standard and custom object
Salesforce User Experience Designer Certification Tell Your Story with Feeling
Salesforce User Experience Designer Certification User adoption- Part 1
Salesforce User Experience Designer Certification User adoption- Track business outcomes
Salesforce User Experience Designer Certification User engagement
Salesforce User Experience Designer Certification User stories
Salesforce User Experience Designer Certification User Training
Salesforce User Experience Designer Certification What Is Process Mapping
Salesforce User Experience Designer Certification Build Your Business Case and Roadmap
Salesforce User Experience Designer Certification Conversation design process
Salesforce User Experience Designer Certification Designing for Web Accessibility- Part 2
Salesforce User Experience Designer Certification Human-Centered Design
Salesforce User Experience Designer Certification Human-Centered Design-part 2
Salesforce User Experience Designer Certification Introduction and exam guide
Salesforce User Experience Designer Certification Reports and dashboard
saml
SAML JIT Handler
Schedule a batch apex class
search option basics
security cheat sheet for developers
sending custom notification
Service Cloud Agent Productivity- Part 1
Service cloud consultant certification
service metrics
Service now vs Salesforce or Both?
Service pattern in LWC
SFDC trigger framework
Sharing visibility architecture certification Update
Shield Platform encryption
Should you be learning Salesforce in 2022
Should you learn Salesforce in 2025?
Site building basics
Site building basics- 2
Skill based routing
snowflake
SOAP API
Social Customer Service Strategies
Social sign on
social sign-on using google
soql
sosl
SSO
SSO between 2 salesforce orgs
Strategies for migrating Aura to LWC
Streaming API
Switch statement
Techniques for optimizing performance
The Salesforce Certification Frenzy: Balancing Quantity with Quality in a Changing Market
The Ultimate Guide to Building a Salesforce Career
Tips and Gotchas arround Aura
Tips and Gotchas arround Aura part 2
Tips to clear
Track Emissions with Net Zero Cloud: Learning Objectives and Key Features
Twin fields
UI update based on data changes
Unlocking the Value of Senior Developers: 15 Skills that Drive Success
Update on my new book “Designing Scalable Salesforce Applications with Apex Design Patterns”
Usage flows vs Apex
Use Lightning Components in Lightning Experience
User Interface Development Considerations
Using child component inside parent component in LWC
Using lightning-record-edit-form in LWC
Using lightning-record-form in LWC
Using observer pattern in LWC component
Using Test setup methods
Violation of integration segregation principle
violation of open closed principle
Visual force page
Visualforce in Lightning environment
Visualforce Pages for Lightning Experience- Part 1
Visualforce Pages for Lightning Experience- Part 2
Web to Case Html generator
What do you think about Salesforce agentforce new scripting language?
What is Generative AI
What is prompt engineering?
Which salesforce certification should beginners go for in 2023
Which Salesforce certifications are really important?
why do we care about personas?
With security
workbench
writing test class
Writing test class for API
XML